Support
Technical & Sales Support
It is our mission to help you quickly resolve any sales or technical issues with our products. You could probably find an answer to your question in our FAQ section. If not, contact us by email.
| Support Staffs: | |||||||||||||||||||||||||
|
FAQ (Frequently Asked Questions) Section
Q: Do I need to uninstall MagicPDF FREE before installing
MagicPDF Pro?
A: No. There is no need to uninstall the FREEWARE version before
installing MagicPDF Pro.
Q: I downloaded and installed a trial version of MagicPDF
Pro. I wonder if I need to uninstall the trial version before
installing the full version?
A: No. The full version of MagicPDF Pro can overwrite the trial
version. This means that the trial version’s files will be
replaced by the full version’s files.
Q: Can I use MagicPDF Pro on both my desktop and portable
computer?
A: If you purchase a single-user license for the full version of
MagicPDF Pro, you can use the software on ONLY one computer that
you own. If the software is used on more than one computer, you
should purchase additional license(s).
Q: If I upgrade from MagicPDF FREE to MagicPDF Pro, can I get
a discount?
A: We don't have a discount for MagicPDF FREE users.
Q: What is your upgrade policy?
A: 2-Year Free Upgrade.
Q: Which product works on Microsoft Windows Vista?
A: All our products work on Windows Vista.
Q: How to append to an existing PDF file?
A: This feature is only available in the Pro version.
Q: Our team and company are interested in MagicPDF Pro, and
would like to purchase. If we have a corporate office with
around 200 users then a sales staff of about 30 that travels
across the nation. Could we just buy one site license?
A: Sure. You can purchase one site license that allows both your
users in corporate office and mobile users across the nation to
use MagicPDF Pro. The site licenses is licensed on a per company
basis regardless of the number of users, the number of actual
locations.